Also strong
Customer engagement suite: chat, email, and campaigns (Intercom/Zendesk class).
helpdeskchatcrm
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6 tools match your filters
Honorable mention
Laravel help desk with lead management.
helpdesklaravel
Honorable mention
Self-hosted help desk and shared mailbox (Help Scout style).
helpdeskemail
Honorable mention
Widely deployed PHP ticketing from web, email, and phone forms.
helpdeskphp
Honorable mention
Symfony-based community helpdesk and ticketing.
helpdesksymfony
Also strong
Web-based ticketing and customer communication hub.
helpdeskticketing